Cancellation of Services

If you have given us instructions to commence work, then you are entitled to withdraw those instructions at any time by letting us know. You can do so by telephoning us on (01242) 224433, writing to us at our Cheltenham office, or by sending an email or by submitting a cancellation form to


We will be entitled to charge for any work undertaken up to the point of cancellation, save in circumstances where the Consumer Contracts Regulations 2013 apply. Where these Regulations apply to you, details will have been set out in the Terms of Business you will have received from us. 


To download a pdf of our cancellation form, please click here.