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Insights

Keep up to date with all that’s happening here at BPE, and read about the latest trends and issues in the law profession.

Commercial

The new ODR Platform: Time for online traders to re-think their strategy for dealing with customer complaints?

Since October 2015, all online traders should have been complying with the new legislation on alternative dispute resolution (ADR), which imposed obligations on traders to provide consumers with certain information relating to ADR. New legislation has also been adopted relating to online dispute resolution (ODR) in the form of the ODR Regulations.

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