Consumer rights - goods & services
As a consumer you are afforded a higher level of protection than a business when you purchase goods and services. This applies not only to goods and services that you purchase in store but protection extends to digital media content that you download.
Goods you are sold must be as described, of satisfactory quality and fit for purpose. Depending on the goods you have purchased and the timeframe within which you report the problem you may be entitled to a repair, replacement or refund. Should the product later develop a fault you can use your guarantee or warranty if required.
Similarly with services, you must be provided with a level of service and work carried out with reasonable skill and care. Breach of that duty can cause you to require services of others to remedy the issue leaving you out of pocket. We can assist you in evaluating your claim and assisting with complaints to ombudsmen if required.
Bought something that doesn't work?
If you have bought a product that develops a fault, you are entitled to a refund, repair or replacement under the Sale of Goods Act. You should contact the retailer as soon as you notice the fault. You have the right to reject your item and obtain a refund within four weeks of purchase. You can also ask the retailer to repair or replace your item within 6 months of purchase and use your guarantee or warranty if the item develops a fault.
If you're having difficulties, we can help ensure your rights are protected.