Problem with selling goods or services
If you're providing goods and services to customers, you will have to comply with UK and European legislation, which is designed to offer consumers greater levels of protection against defective products.
Consumers are aware of their rights and there are initiatives in place to help them seek legal redress. If you don't follow the law, you may be liable for civil and criminal offences. Whatever situation you are facing, we can explain the complexities of the various regulations and ensure you are in the best position to ensure compliance and deal with any queries that may arise.
Consumer rights - goods & services
As a consumer you are afforded a higher level of protection than a business when you purchase goods and services. This applies not only to goods and services that you purchase in store but protection extends to digital media content that you download.
Goods you are sold must be as described, of satisfactory quality and fit for purpose. Depending on the goods you have purchased and the timeframe within which you report the problem you may be entitled to a repair, replacement or refund. Should the product later develop a fault you can use your guarantee or warranty if required.
Similarly with services, you must be provided with a level of service and work carried out with reasonable skill and care. Breach of that duty can cause you to require services of others to remedy the issue leaving you out of pocket. We can assist you in evaluating your claim and assisting with complaints to ombudsmen if required.