Consumer protection law provides customers with rights that cannot be taken away. If you're providing goods and services to customers, you will have to comply with UK and European legislation, which is designed to offer consumers greater levels of protection against defective products.
Consumers are aware of their rights and there are initiatives in place to help them seek legal redress. If you don't follow the law, you may be liable for civil and criminal offences. Whatever situation you are facing, we can explain the complexities of the various regulations and ensure you are in the best position to ensure compliance and deal with any queries that may arise.