All businesses must consider consumer rights in their trading practices. The Consumer Rights Act 2015 (“the Act”) affords protection to consumers while giving new rights and additional remedies. The Act defines unfair treatment of consumers while the Unfair Trading Regulations 2008 prohibits traders from using misleading or aggressive selling practices.
How businesses respond to consumer demand should be in adherence to the Act and should meet the expectations of trading standards. Consumer rights apply to all businesses, whether you’re a product retailer or a service provider, you must adhere to the Act which applies to the purchase, hire or part exchange of goods.
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